Shipping & Returns

Shipping

Orders are shipped Monday - Friday
Same Day Shipping (on most orders placed before 2:00 PM EST)
Sometimes we can't ship this quickly. If we can't ship your order
within 1 business day, we will contact you by email. We will inform you of an expected shipping date. If this date is not satisfactory to you, you may cancel your order with no obligation.

***We do not ship internationally or to US territories.

Free Shipping

• No minimum purchase required for free shipping on items with this logo.(Free Shipping logo)                                                               
• Buy any item with the Free Shipping (right) logo  and do not pay for shipping.
• Only you have to do is proceed to checkout, select UPS Ground Delivery (7-10 Business Days) and shipping charge will update automatically
• Selecting other shipping option will result in shipping charge.

Terms & Regulations:

• Only applies to items bought on dixiedivers.com website
• Applies to U.S. delivery addresses in the 48 contiguous states only
• Free shipping does not apply to tanks and weights.
• Offer good for UPS Ground Delivery (5-10 Business Days) only
• If your order also contains items that dont qualify for FREE SHIPPING youll be charged shipping charge only for the weight for those items.
• If you delete a qualifying item from cart the initial shipping charge will be reinstated 
• Some special product, order, or handling fees may still apply
• If you return any items from an order that received FREE SHIPPING the original shipping savings associated with the returned item(s) will be deducted
• Can be used in conjunction with a promotional certificate
• Canceling items, combining orders, or changing your shipping address speed or preference might affect your eligibility for FREE SHIPPING
• You will not receive FREE SHIPPING on your order if any eligible items are canceled
• We reserve the right to change or discontinue free Shipping at any time

Return Policy

Dixie Divers store guarantees 100% satisfaction. However, if you are unsatisfied with an item that you have purchased, you may return the item for an exchange or refund.

If you wish to return an item, Dixie Divers does not provide return shipping and reserves the right to charge a restocking fee under the following conditions:

20% of item's price: 
     -14 days after delivery date including: Buyer changes mind, buyer remorse, price difference, or buyer refuses delivery (unless due to damage that occurred during shipment) and refund will be given as soon as we receive it back, and if you receive the right item ordered and for any reason decide to send it back.
50% of item's price when: 
     -Buyer returns an item, but it arrives to the seller damaged, defective, or materially different than what was originally shipped by the seller
     -Books with obvious signs of use will not receive refund and will have 100% restocking fee.
     -CDs, DVDs, VHS tapes, software, USB Stick that have been opened (taken out of the plastic wrap)will not be refunded.
    Items must be returned in the same condition received. If items are returned in a different condition ex: missing tags, pieces, damaged. No refund will be provided/ 100%restocking fee.
Special circumstances in specific items where the buyer contact us in advance and we can work a deal with the buyer specifically. 
The buyer is 100% responsible to keep his address up to date  and we'll not be responsible for items delivered to the old or wrong address. It will always be sent to the address. There will be no refund and no resent. If you are reading this make sure the address in your account is right. Thanks
Order that has been adulterer in any way will not get any refund.

Exchanges:
Buyer is responsible for shipping back to us and to you again. 

To return an unwanted product for a refund of the purchase price, please send the unopened item within 30 days from the date of shipment. Item(s) must be returned in new condition, in original boxes (whenever possible), and with all paperwork, parts, and accessories to ensure full credit. Original shipping and handling and return postage charges will not be refunded.

Defective merchandise will be exchanged if returned within 30 days from the date of shipment. Refunds will not be issued for defective merchandise.

To process a return, please reference your packing slip for return address and procedures. If you are having difficulty, feel free to contact our customer service at 1-800-630-3441.